Privacy Policy
By using any of our websites or submitting a catering inquiry, you agree to the terms of this Privacy Policy.
Information We Collect
When you submit a catering inquiry through one of our websites, we collect the following information:
• Name, email address, and phone number
• Event details including date, time, location, guest count, and event type
• Any additional information you choose to provide in the notes field
We also automatically collect standard web log data when you visit our websites, including your IP address, browser type, pages visited, and the date and time of your visit. We use cookies to improve your experience on our sites. You may disable cookies in your browser settings, though some features may not function as intended.
How We Use Your Information
We use the information you provide solely to:
• Respond to your catering inquiry and provide you with a quote
• Communicate with you about your event via email, phone, or text message
• Improve our websites and services
SMS and Text Message Communications
By submitting a catering inquiry form on any of our websites and providing your phone number, you consent to receive SMS text messages from Food Truck Avenue and its associated brands regarding your catering request. This may include quote delivery, availability confirmations, and follow-up communications related to your inquiry.
Message frequency varies based on the status of your catering request. Msg & data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message we send you. To request help, reply HELP. You may also contact us directly at info@foodtruckavenue.com to be removed from our messaging list.
Mobile opt-in information, including phone numbers collected through our catering inquiry forms, will not be shared with third parties or affiliates for marketing or promotional purposes for any reason.
Email Communications
If you have submitted a catering inquiry, we may email you about your event and about our catering services.
To unsubscribe at any time, email the word "unsubscribe" to info@foodtruckavenue.com and we will remove you from our mailing list.
How We Share Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our websites and delivering our services, including:
• Mailgun — for transactional email delivery
• ActiveCampaign — for customer relationship management
• Google — for analytics and advertising measurement, including Google Ads
• Microsoft Advertising — for advertising measurement
• reCAPTCHA — for spam prevention on our inquiry forms
When you arrive at one of our websites from a paid search advertisement, we record the click identifier supplied by the advertising platform. If your inquiry later results in a booking, we send that click identifier and the value of the booking back to the advertising platform so we can measure which advertisements produce business. We do not send your name, email address, or phone number to any advertising platform.
These providers are contractually obligated to use your information only for the purposes of providing services to us, and are prohibited from using it for their own marketing purposes.
We may also disclose your information if required to do so by law or in response to valid legal process.
Data Retention
We retain your personal information for as long as necessary to fulfill your catering inquiry and maintain our business records. If you would like your information removed from our records, please contact us at info@foodtruckavenue.com.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us and we will promptly delete it.
Links to Other Websites
Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised date. We encourage you to review this page periodically. Continued use of our websites after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Food Truck Avenue
Email: info@foodtruckavenue.com
Website: www.foodtruckavenue.com